Help Centre
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Plain-language guides for every part of CyberShop — buying, selling, your account, and running the platform. New here? Start with how CyberShop works or open your storefront.
Buying on CyberShop
Find things, talk to real sellers, and buy safely — no checkout, no surprises.
Getting started: how CyberShop worksThe 2-minute tour: what CyberShop is, how buying actually happens, and what to do first.2 min readFinding products: search, categories & filtersSearch the whole market, browse categories, and narrow results by price, city and stock.3 min readContacting sellers & enquiriesStart a WhatsApp chat, send an enquiry, and keep track of every conversation.3 min readThe WhatsApp cart: ask about everything at onceCollect items from one store and send a single tidy WhatsApp message instead of five separate chats.2 min readSaved items, saved stores & search alertsBookmark things you love, follow stores, and get alerted when a saved search finds a match.3 min readReviews & ratings: how they workLeave a review after you buy, and read ratings the honest way.2 min readBuying safely on CyberShopThe short safety routine: talk first, verify second, pay last — and never pay to "hold" an item.4 min readFinding jobs (and spotting job scams)Browse genuine openings and recognise the fake ones instantly.3 min read
Selling on CyberShop
Open a storefront, list what you sell, and turn chats into customers.
Open your storefront (seller onboarding)From zero to a live store: create the account, pick a plan, and publish your first stall.5 min readDesign your storefront: theme, logo & storyPick a theme that matches your trade, add your logo and cover, set hours and answer questions before they are asked.4 min readAdd products & services to your catalogueList what you sell with photos, honest prices and stock — the way buyers actually browse.4 min readLeads, inbox & offers: turning chats into salesEvery enquiry is a lead. See them, reply fast, and make offers that close the sale.4 min readWhatsApp numbers & message templatesAdd the numbers buyers can reach, and save reply templates so every answer is fast and consistent.3 min readPlans, add-ons & billingWhat each plan includes, paying by card or transfer, receipts, and add-ons like Featured and deposits.4 min readGet the ✓ Verified ID badgeVerify your identity once and every ad you post carries the badge buyers look for.3 min readReviews & ratings for sellersEarn stars the only way they exist here: real buyers, real experiences.3 min readRead your analytics: from views to WhatsAppSee what buyers look at, what they tap, and where interest dies — then fix the right thing.3 min readTeam & staff accessInvite staff to help run the store without sharing your password.3 min readPut your store on your own domainWith the Custom domain add-on, your storefront answers to your own web address.4 min readMedia library: photos that sellUpload once, reuse everywhere — logos, covers and listing photos, organised.2 min readAPI keys: your catalogue, anywhereRead-only keys that let your own website or app pull your live catalogue from CyberShop.3 min read
Your account
Account types, security, and the settings that keep you in control.
Support tickets: getting help that tracksOpen a ticket, follow the thread, and never lose a support conversation again.2 min readYour account: buyer, seller & settingsThe two account types, what each can do, and the settings worth knowing.3 min readSecurity: passwords, 2FA & staying signed in safelyLock your account properly — especially the one that runs your business.4 min read
Running CyberShop (admin)
Moderation, money and platform health for the team operating the marketplace.
Still stuck?
Real humans, on the record. Support answers account, payment and safety questions — and reports go straight to moderation.