Contacting sellers & enquiries

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Sellers often also share quick offers and answers in their CyberShop inbox, so an enquiry can continue in either place.

1. Open the listing (or the store) and tap "Enquire on WhatsApp".
2. CyberShop prepares a message naming the exact item — you can edit it before sending.
3. Send it. The conversation continues in your WhatsApp with the seller directly.

Keep track of enquiries

If you enquired without an account, keep the private inbox link CyberShop gives you — it is your key to that conversation thread, so do not share it publicly.

With a free buyer account, every enquiry is listed under Account → Enquiries, alongside anything you have saved.

💡 Ask about stock, final price, delivery options and timing before paying. A good seller answers clearly — vague answers are a warning sign.

No reply?

Give it a little time (sellers may be with customers), then try another store selling the same thing. Never send money to "hold" an item for a seller who has gone quiet — see buying safely.