Security: passwords, 2FA & staying signed in safely

Turn on two-factor authentication

If your account ever asks for a code during sign-in and you were not signing in — change your password immediately and contact Support.

1. Account → Security → Two-factor authentication.
2. Scan the QR code with any authenticator app (or type the key manually).
3. Enter the 6-digit code to confirm.
4. Next sign-in: password first, then a code from your phone.

Password hygiene

1. Use a password you do not reuse anywhere else; at least 8 characters, longer beats fancier.
2. Forgot it? Use "Forgot password" on the sign-in page — the reset link goes to your email.
3. Staff should have their own logins (Team), never your password.

⚠️ CyberShop staff will never ask for your password or a 2FA code — on WhatsApp, email, or anywhere. Anyone who does is a scammer.