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Admin: moderation — verifications, reports, listings, reviews

How the trust machinery runs day to day, and the order to work the queues.

Admins · 5 min read

The daily queues

  1. Verifications — approve or reject ID requests; the name must match the ID exactly. Decisions immediately show/hide the ✓ badge.
  2. Reports — buyer and seller reports on stores, listings and jobs. Work oldest first; job-fee scams are same-day urgent.
  3. Listings & reviews — remove content-policy violations and fake reviews; leave honest negative reviews alone, always.
  4. Vendors & users — store status changes and account actions; every action lands in the audit log.

House rules

  1. Categories are curated from Admin → Categories; a messy taxonomy breaks buyer browsing, so merge rather than multiply.
  2. Templates (global WhatsApp templates) are managed from Admin → Templates.
  3. If you would not want it screenshotted in a dispute, do not do it — the audit log is forever.

Put it into practice

This guide is about a real place in the app — go straight there.

Open admin →

Related guides

Admin: payments, reconciliation & system healthPlan payments, bank-transfer proofs, subscriptions, and keeping the platform itself healthy.Get the ✓ Verified ID badgeVerify your identity once and every ad you post carries the badge buyers look for.