WhatsApp numbers & message templates
Add the numbers buyers can reach, and save reply templates so every answer is fast and consistent.
Your numbers
- Dashboard → WhatsApp → add each number buyers may message, with a label like "Sales" or "Support".
- The first/primary number is the one enquiry buttons use.
- Changed phones? Update here first — every button on your store follows.
Templates
Templates are pre-written answers to the questions you get daily — greeting, price confirmation, delivery info, closing thanks. Create them under Dashboard → Templates; you can target one to a type of item or keep it general. When a lead comes in, start from the template and personalise one line.
Write templates the way you actually talk. Buyers can smell a robot, and on WhatsApp, trust is the product.
Put it into practice
This guide is about a real place in the app — go straight there.