Support tickets: getting help that tracks
Open a ticket, follow the thread, and never lose a support conversation again.
Open a ticket
- Go to Contact and fill the form — guests can open tickets too, but signing in ties it to your account.
- You get a ticket number immediately. Keep it.
- Signed in? The whole thread lives under Account → Support tickets; replies land there and notify you.
One ticket per problem, with your store name and what you expected to happen, gets answered fastest.
What support can and cannot do
Support can fix accounts, payments, plans and platform problems, and route safety reports to moderation. Support cannot refund money between buyers and sellers — CyberShop never held it (see buying safely).
Put it into practice
This guide is about a real place in the app — go straight there.