Leads, inbox & offers: turning chats into sales
Every enquiry is a lead. See them, reply fast, and make offers that close the sale.
Where enquiries land
When a buyer enquires, it becomes a lead in Dashboard → Leads and a thread in your Inbox; the chat itself continues on WhatsApp. The badge on Leads shows how many are waiting — treat it like a shop bell.
- Check Leads daily; newest and unanswered sit at the top.
- Open a lead to see exactly which item they asked about.
- Reply on WhatsApp from the lead, and keep the thread tidy in the Inbox.
Make an offer
- Dashboard → Offers → set an amount off and publish.
- Share the offer with a lead who is hesitating, or feature it on your store.
- Offers are your words to honour — only publish discounts you will actually give.
Speed is the whole game: the first seller to answer clearly usually makes the sale. Templates (next guide) make that effortless.
Put it into practice
This guide is about a real place in the app — go straight there.